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Culture, value and astronauts, what more could you possibly want?
Chris Hadfield I love conferences. What could be better than going to a place filled with people that want to share their knowledge and experiences with you? Looking at the conference schedule for...
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Is there such a thing as the “ITSM Community”?
Does a happy, successful “ITSM Community” exist? As you may know in February Rebecca and I attended the annual Pink Elephant conference in Las Vegas. Post-event there is always (as you would expect) a...
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AXELOS plans, challenges and expanding team (Video)
This interview was filmed at the Pink Elephant Conference and features Kaimar Karu, Head of ITSM and Kelvyn Lien-Hicks, Sales and Marketing Director, discussing their newly appointed roles at AXELOS....
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Change Management – Surviving Implementation
The super power of a change manager is an “invisible shield”, just like Violet from The Incredibles One of the things I’m getting asked about most this year is about getting the basics right – how to...
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Things I didn’t learn in ITIL school
While at the Pink Elephant Conference back in February, I successfully completed an ITIL intermediate class/exam and the really cool part of this is, that I’ve been able to use the knowledge gained in...
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Transforming the IT service experience
Left to right: Lori Krikorian, Dana Swanstrom, and Sally Shane accepted the Project of the Year award in Las Vegas in February. EMC Corporation’s IT organization (EMC IT) has been on a multiyear...
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“IT needs to stop waiting for the sky to fall in”– Ian Aitchison (Video)
This interview was filmed at the Pink Elephant Conference and features Ian Aitchison, ITSM Product Director at LANDESK discussing the current challenges faced in IT service management, along with the...
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ITSM: Going beyond IT – thoughts from Stephen Mann (Video)
This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as...
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“A new way of thinking is required for ITSM” says Andy White (Video)
This interview was filmed at the Pink Elephant Conference and features Andy White, General Manager and Executive Vice President at EasyVista discussing what he sees as the current challenges in ITSM,...
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“You need to practice what you preach” says Ken Gonzalez (Video)
This interview was filmed at the Pink Elephant Conference and features Ken Gonzalez, Service Management Consultant at Engaged Consulting Inc, discussing his views on ITSM. In Summary In addition, Ken...
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ITSM Review Confirmed as Official Media Partner for PINK16
The ITSM Review are excited to be confirmed as official media partners for PINK16 – Pink Elephant’s 20th annual international IT Service Management conference and exhibition in Las Vegas from 14th –...
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PINK16 Day 2 PM & Day 3 – Dead Cats, Football Legends & Batman
Multi-Speed IT Rob England, The IT Skeptic Kicking off the afternoon on Day 2 was the legend that is Rob England aka The IT Skeptic Next up @theitskeptic on multi speed IT. Loving the Batman style...
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ITIL Practitioner: Preview of forthcoming attractions, geekery & pink elephants!
As most of our regular readers will know I’ll jump on any opportunity to get my ITIL geek on so when I heard about the new ITIL Practitioner qualification, I was all ears. For those of you new to the...
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Change Management – Surviving Implementation
The super power of a change manager is an “invisible shield”, just like Violet from The Incredibles One of the things I’m getting asked about most this year is about getting the basics right – how to...
View ArticleClik here to view.
Things I didn’t learn in ITIL school
While at the Pink Elephant Conference back in February, I successfully completed an ITIL intermediate class/exam and the really cool part of this is, that I’ve been able to use the knowledge gained in...
View ArticleClik here to view.
Transforming the IT service experience
Left to right: Lori Krikorian, Dana Swanstrom, and Sally Shane accepted the Project of the Year award in Las Vegas in February. EMC Corporation’s IT organization (EMC IT) has been on a multiyear...
View ArticleClik here to view.
"IT needs to stop waiting for the sky to fall in"– Ian Aitchison (Video)
This interview was filmed at the Pink Elephant Conference and features Ian Aitchison, ITSM Product Director at LANDESK discussing the current challenges faced in IT service management, along with the...
View ArticleClik here to view.
ITSM: Going beyond IT – thoughts from Stephen Mann (Video)
This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as...
View ArticleClik here to view.
"A new way of thinking is required for ITSM" says Andy White (Video)
This interview was filmed at the Pink Elephant Conference and features Andy White, General Manager and Executive Vice President at EasyVista discussing what he sees as the current challenges in ITSM,...
View ArticleClik here to view.
"You need to practice what you preach" says Ken Gonzalez (Video)
This interview was filmed at the Pink Elephant Conference and features Ken Gonzalez, Service Management Consultant at Engaged Consulting Inc, discussing his views on ITSM. In Summary In addition, Ken...
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